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LastVet Terms of Service

Effective Date: April 3, 2026 Last Updated: April 3, 2026

Plain Language Summary

LastVet is your platform. Here's the deal:

  • You own your health record. Not us. Not the VA. Not your provider. You.
  • We build tools to help you manage it. The record, the consent dashboard, the provider network, Radio Check — they exist to serve you.
  • Providers participate on your terms. They read what you allow. They write with your permission. You revoke anytime.
  • We make money by making the system work better. Not by selling your data. Our revenue comes from tools we sell to organizations, not from exploiting you.
  • You can leave whenever you want. Take your data with you. We don't hold it hostage.

1. Agreement to Terms

By accessing or using LastVet (the "Platform"), including our website at last.vet, our mobile applications, and all related services, you agree to these Terms of Service. If you don't agree, don't use the Platform. We'd rather be honest than trap you in fine print.

LastVet is operated by Last 1 Enterprises ("we," "us," "our"), with mission governance provided by Last 1 Nonprofit (last1.org).

2. Who Can Use LastVet

2.1 Veterans

LastVet is built for U.S. military veterans. To access veteran-specific features (VA data pull, service verification, Radio Check), you must:

  • Be a veteran of the U.S. Armed Forces, or
  • Be an active-duty service member transitioning to veteran status

Verification is conducted through VA identity systems (Login.gov, ID.me) or manual verification pathways.

2.2 Military Families and Caregivers

Family members and caregivers may create accounts with limited access as the platform expands. Specific features and permissions will be clearly communicated.

2.3 Providers

Healthcare providers, care professionals, and community organizations may create provider accounts to access veteran records (with veteran consent) and contribute to veteran care. Provider accounts require credential verification.

2.4 Age Requirement

You must be at least 18 years old to use LastVet.

3. Your Account

3.1 Account Creation

When you create an account, you receive a Last1 ID — your portable identity across the Last 1 ecosystem. You agree to:

  • Provide accurate information
  • Keep your credentials secure
  • Notify us immediately if you suspect unauthorized access
  • Not share your account with others

3.2 Call Signs

Your call sign is your display name in the LastVet community. Choose one that represents you. Call signs must not impersonate another person, contain offensive language, or misrepresent your service history.

3.3 Account Termination

You can delete your account at any time. When you do:

  • Your personal data is permanently deleted within 30 days
  • Provider-contributed notes linked to your record are removed from active access
  • Anonymized data already included in aggregate reports cannot be individually recalled
  • Audit logs are retained for 6 years per HIPAA requirements

We may suspend or terminate accounts that violate these terms, misrepresent identity, or pose a risk to other users. We will notify you and explain why.

4. Your Data — Ownership and Control

4.1 You Own Your Record

The veteran-controlled longitudinal health and life record that accumulates inside LastVet belongs to you. We provide the infrastructure. You own the content. This is not a legal technicality — it is the architecture of the platform.

4.2 Three-Tier Data Model

Your record includes:

  • VA-Sourced Data: Health records pulled from the VA with your authorization via the Lighthouse FHIR API. This is a copy — the VA retains their original records.
  • Platform-Native Data: Information generated through your use of LastVet — check-ins, self-reported data, engagement signals, referral tracking.
  • Provider-Contributed Data: Clinical notes, treatment plans, and care summaries written by providers you've authorized.

4.3 Consent Is Sacred

  • You decide who reads your record, who writes to it, and who benefits from it
  • Permissions are granular — by data category, by recipient, by purpose, by duration
  • Revocation is immediate
  • Every access is logged and auditable through your consent dashboard
  • No feature is gated behind sharing data that feature doesn't need

Full details on how your data is collected, used, shared, and protected are in our Privacy Policy.

5. The Platform

5.1 What LastVet Provides

  • A living health and life record you own and control
  • VA data aggregation via authorized API access
  • Consent management dashboard with granular permissions
  • Radio Check peer-to-peer accountability system
  • Help signal routing for immediate support
  • Provider directory and care matching
  • Care coordination and closed-loop referral tracking
  • Community features including unit connections and missions

5.2 What LastVet Does Not Provide

  • Medical advice. LastVet is a data platform, not a healthcare provider. Information displayed in your record is not a diagnosis or treatment recommendation.
  • Crisis services. LastVet routes help signals to appropriate resources (including the Veterans Crisis Line at 988, press 1), but we are not a crisis service ourselves.
  • Guaranteed outcomes. We connect you with providers and resources. We cannot guarantee the quality or outcome of care delivered by third parties.

5.3 Help Signals and Crisis Routing

When you signal for help through LastVet, we route that signal to your designated peer contacts, VSO resources, and crisis services. If you are in immediate danger, call 911. If you are a veteran in crisis, call the Veterans Crisis Line at 988, press 1. LastVet is a faster path to support — not a replacement for emergency services.

6. Providers on LastVet

6.1 Provider Accounts

Providers access veteran records only with explicit veteran consent. Providers agree to:

  • Verify their credentials through our onboarding process
  • Access only the data categories a veteran has permissioned
  • Contribute accurate, relevant clinical information when writing to a veteran's record
  • Respect revocation immediately — when a veteran revokes access, the provider's access ends
  • Comply with all applicable laws, including HIPAA and 42 CFR Part 2

6.2 Provider-Contributed Data

When a provider writes to a veteran's record, that contribution is:

  • Clearly tagged as provider-contributed (not VA-sourced or self-reported)
  • Attributed to the contributing provider
  • Subject to the veteran's ability to review, annotate, and control access

6.3 Provider Responsibilities

Providers are independently responsible for their clinical decisions. LastVet provides data access and coordination tools — not clinical judgment. Providers must maintain their own malpractice coverage and compliance obligations.

7. Radio Check and Community Features

7.1 Radio Check

Radio Check is a peer-to-peer accountability system. When you check in, you're telling your unit you're okay — or that you need support. Check-in data feeds your living record and helps detect patterns that may indicate risk.

7.2 Community Conduct

The LastVet community is built on the same values that built military units: accountability, respect, and looking out for each other. You agree to:

  • Treat other veterans and community members with respect
  • Not harass, threaten, or demean other users
  • Not misrepresent your service history or identity
  • Report concerning behavior to the LastVet team
  • Use the platform for its intended purpose — supporting veterans

We reserve the right to remove content or suspend accounts that violate community standards.

8. Intellectual Property

8.1 Our Property

The LastVet platform, including its design, code, branding, and SHIELD standard, is the property of Last 1 Enterprises. You may not copy, modify, or distribute our platform without permission.

8.2 Your Property

Your health record is yours. The content you contribute (self-reported data, check-in responses, community posts) belongs to you. You grant LastVet a license to display and process this content as needed to provide the platform's services. This license ends when you delete your account.

9. Revenue and the Red Line

LastVet is a for-profit platform. We generate revenue through:

  • SaaS subscriptions for VSOs, providers, and care networks
  • API licensing for health systems and partner platforms
  • Marketplace listing fees for service providers
  • Data insights (anonymized, aggregated, veteran-consented) through RealOutcomes
  • Telehealth facilitation
  • Corporate wellness and employer integrations

The Red Line: Veterans are never the product. Your data is never sold without your explicit, informed, revocable consent. If a revenue stream cannot be explained to you in plain language and earn your approval, it does not exist.

10. Limitation of Liability

LastVet provides tools and infrastructure for health data management and care coordination. We are not liable for:

  • Clinical decisions made by providers using data accessed through LastVet
  • The accuracy of data sourced from the VA or contributed by providers
  • Outcomes of care received through providers found on the platform
  • Service interruptions or technical issues beyond our reasonable control

Our total liability to you for any claim arising from your use of the platform is limited to the amount you have paid us in the 12 months preceding the claim, or $100, whichever is greater.

11. Dispute Resolution

We'd rather talk than litigate. If you have a dispute with LastVet:

  1. Contact us first at support@last.vet. Most issues can be resolved directly.
  2. Mediation. If we can't resolve it directly, we agree to attempt mediation before any legal action.
  3. Governing law. These terms are governed by the laws of the State of Delaware.

12. Changes to These Terms

We may update these terms as the platform evolves. When we do:

  • We will notify you via email and in-app notification at least 30 days before changes take effect
  • We will clearly describe what changed and why
  • Your continued use of the platform after the effective date constitutes acceptance
  • We will never retroactively reduce your data ownership rights without your explicit consent

13. Contact

Questions about these terms:

  • Email: support@last.vet
  • Organization: Last 1 Enterprises
  • Governance: Last 1 Nonprofit (last1.org)

These terms exist to protect you, not to protect us from you. If something here doesn't make sense or feels wrong, tell us. We'll either explain it better or fix it.